This guide is for Microsoft Office 2024 Home and Business for Mac, which includes Word, Excel, PowerPoint, Outlook and OneNote 2024. Mac editions are redeemed through your Microsoft account rather than typed into the app.
Before you start
- Check your macOS version under the Apple menu > About This Mac. Office 2024 supports the three most recent macOS releases, so a Mac more than a few years behind on updates may not qualify. Ask us before redeeming if unsure; an unredeemed key is covered by the 30-day guarantee.
- You need a Microsoft account. Create one free at account.microsoft.com.
- Remove any trial or older Office: drag the apps from Applications to the Bin and empty it.
- Around 10 GB of free disk space.
Step 1: Redeem your key
- Go to setup.office.com, or the link in your delivery email.
- Sign in with your own Microsoft account. The licence attaches to this account permanently, and it is where you reinstall from later.
- Enter your 25-character key, choose your country and language, and select Next.
Step 2: Download and install
- Select Install. You are taken to the Services page of your Microsoft account, where the Office 2024 for Mac installer downloads.
- Open the .pkg file from your Downloads folder and follow the installer.
- Enter your Mac password when prompted and let it finish.
Step 3: Activate
- Open Word from Launchpad.
- Select Sign in and use the same Microsoft account from Step 1.
- Office finds the licence and shows You're all set. Under Word > About Word it reads Office Home & Business 2024.
Office 2024 for Mac specific problems
"This key has already been redeemed"
The key is attached to a Microsoft account. If you redeemed it, just sign in to Word with that account; the key is not needed again. If you did not, stop and contact support.
Word opens in view-only mode or says "no licence"
You signed in with a different account from the one used at setup.office.com. Go to Word > Preferences > Sign out, then sign in with the right account.
Installer says macOS is not supported
Your macOS version is too old for Office 2024. Update macOS via System Settings > General > Software Update if your Mac allows it. If the Mac cannot go higher, contact us before redeeming.
Apple silicon
Office 2024 runs natively on M1, M2, M3 and M4 Macs. No Rosetta needed.
Need help?
Screenshot any error and contact support with your order number. Office 2024 is supported by Microsoft until October 2029, and your purchase is covered by our 6-month licence warranty.